Privacy Policy

1. Who we are

Creative Homestyle Limited is responsible for the personal information described in this privacy notice.

2. Information we collect

Depending on how you interact with us, we may collect:

• your first and last name;
• telephone number and email address;
• postcode and information about the location of your property;
• the type of windows or glazing you are interested in;
• your estimated project timescale and number of windows;
• any additional information you choose to provide about your project;
• records of our communications with you;
• website and advertising information such as landing page, campaign parameters, referrer information and Meta click identifiers where applicable; and
• technical information such as IP address, browser/device information and cookie identifiers where these are collected by our website or advertising tools.

3. How we use your information

We may use your information to:

• respond to your enquiry and contact you about your proposed project;
• confirm whether we cover your location;
• discuss window options, arrange appointments and prepare quotations;
• provide and administer services where you choose to proceed with us;
• keep records of enquiries, quotations and customer communications;
• manage, secure and improve our website and enquiry process;
• measure the performance of our advertising where you have consented to marketing cookies; and
• comply with legal, tax, accounting and regulatory obligations.

Submitting an enquiry does not automatically sign you up to unrelated marketing communications.

4. Our legal bases

UK data protection law requires a lawful basis for using personal information. The basis depends on the purpose.

5. Cookies, advertising and the Meta Pixel

Our website may use cookies and similar technologies. Some are necessary for the website to operate, while others are used for optional purposes such as advertising measurement.

Meta Pixel

Where you consent to marketing cookies, we may use the Meta Pixel supplied by Meta Platforms to understand actions taken on our website, such as page visits and successful enquiries. This helps us measure and improve advertising on services such as Facebook and Instagram.

Depending on your settings and consent, Meta may receive information such as browser/device information, IP address, website activity and advertising identifiers. Matching information may also be used by Meta to help attribute enquiries to advertising.

Non-essential marketing technologies should remain disabled unless and until the required consent has been provided through our cookie-consent mechanism.

For more information and to manage preferences, please see our Cookie Policy or use the cookie settings available on the website.

6. Who we share information with

We do not sell your personal information. We may use trusted service providers to help operate our website, manage enquiries and run our business.

• WordPress and our website hosting provider – to host and operate the website;
• Contact Form 7 and Flamingo – to receive and retain website enquiry submissions within WordPress;
• Zapier – to automate the movement of enquiry information between systems;
• Google Sheets / Google Workspace – to maintain an organised lead and enquiry record;
• email and messaging providers – to notify our team about new enquiries and communicate with you; and
• Meta Platforms – for advertising measurement and related services where the relevant consent has been provided.

We may also share information with professional advisers, contractors involved in delivering your project, insurers, regulators or public authorities where this is necessary and lawful.

7. International data transfers

Some technology providers we use operate internationally and may process information outside the United Kingdom. Where personal information is transferred internationally, we take steps to ensure an appropriate legal mechanism or safeguard is used where required by UK data protection law.

8. How long we keep your information

We keep personal information only for as long as reasonably required for the purpose for which it was collected, including legal, accounting and business-record requirements.

9. How we protect information

We use reasonable technical and organisational measures designed to protect personal information against accidental loss, misuse, unauthorised access, alteration or disclosure.

10. Your data protection rights

Depending on the circumstances, UK data protection law may give you rights including the right to:

• ask for access to personal information we hold about you;
• ask us to correct inaccurate or incomplete information;
• ask us to erase your information in certain circumstances;
• ask us to restrict how we use your information;
• object to certain uses of your information;
• receive certain information in a portable format where the right applies; and
• withdraw consent at any time where we rely on consent.

These rights are not absolute and do not all apply in every situation.

11. Complaints

If you have concerns about how we use your personal information, please contact us first so we can try to resolve the issue.

You also have the right to complain to the UK Information Commissioner’s Office (ICO). Information about raising a concern is available at ico.org.uk.

12. Contact us

If you have a question about this privacy notice or want to exercise a data protection right, contact:

13. Changes to this privacy notice

We may update this notice when our services, technology or legal obligations change. The latest version will be published on this page with an updated revision date.